Corporate Mortgage trainer



Job Title: Escalation Specialist                                                                                                          

Reports To: VP Credit & Underwriting

Job Location: Ewing, NJ - Remote                 

Desired Start Date: Immediate

Compensation: Commensurate with experience



We’re looking for someone who is an outstanding teacher & influencer to take ownership of The Effortless Mortgage workflow optimization. The primary focus of this position is to exceed internal and external clients’ expectations and deliver exceptional service. As one of the first points of contact for our company, representing Princeton Mortgage in a positive, professional, and compassionate manner is essential. This position requires constant communication with all Branch/Internal personnel.


The Corporate Trainer must have a comprehensive knowledge of mortgage banking operations, programs, products, and procedures. Close attention to detail and strong communications skills are critical. The ability to manage projects, delegate and maintain critical timelines is vital. The ability and willingness to train, coach and support staff as needed to enable them to originate and process complete, accurate and acceptable loan files for approval is essential.

Princeton Mortgage grew production from ~$10M per month in 2018 to ~$200M per month in 2020. We’re on our way to becoming a top ten lender. We are looking to hire someone who can help us get there.




The Corporate Trainer will support the development, organization and presentation of training materials and courses to ensure company training requirements are met for employees at all levels.


  • Prepare for and present webinar and on-site trainings; record instructional tutorials and presentations.

  • Create user guides, tutorials, and Power Point presentations.

  • Update training materials, user manuals and position checklists.

  • Assist Team Members with general questions relating to Princeton’s systems and procedures.

  • Work with Operations staff to ensure that their knowledge of internal systems is up to date, and ensure that they have all the resources needed to complete their job

  • Maintain Corporate Training Intranet folders and ensure training materials are current and accurate.

  • Primary contact for sales and support staff regarding Encompass and all processing related systems, and websites.

  • Maintain regular schedule of Branch visits. Local and out of state travel, with overnight stays when necessary.

  • Offer technical assistance and support for all mortgage lending practices.

  • Perform additional duties as directed by senior leadership

About You


We are looking for someone who:

  • Thinks independently

  • Initiates projects without direction/micromanagement

  • Values the intense pursuit of truth and excellence

  • Committed to rapid improvement in them self and the organization

We want the people we work with to be considerate and have a high sense of personal accountability to do the difficult, right things. We look for people with generous natures and high standards of fairness. Most important, they must be able to put their egos aside and assess themselves candidly. They must have high levels of integrity (doing what they say they are going to do) and discipline.



  • Solid knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, VA, and secondary marketing guidelines to manage complex loan level issues, etc.

  • Solid knowledge and understanding of customer service and intrapersonal best practices

  • Solid knowledge and understanding of Fannie Mae DO/DU and Freddie Mac LP

  • Solid knowledge and understanding of Encompass


About Princeton



This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.






439 Grand Avenue

Ewing, NJ 08628

*The Princeton Promise is subject to applicable lending rules and regulations and is subject to change.

The Effortless Mortgage™