Closing Manager

Job Title: Closing Manager                                                            

Job Location: Remote

Desired Start Date: Immediate

Is this a place you’d like to work? Princeton Mortgage isn’t like other mortgage companies. We’re defined by our culture, our values, and our objectives. We foster an environment where motivated people can thrive, and we obsess over giving customers what they want. That’s why we’re ranked in the top 1% for customer satisfaction out of 1,000 financial companies. We’re proud to have been named a Top Mortgage Employer in 2019 and 2020 for exceptional workplace culture, and Inc. Magazine even named us one of the fastest-growing companies in 2020.

 

Our mission is to connect 50,000 people per year with our flagship product—The Effortless Mortgage—by 2028. To accomplish this, we need the right people.

Princeton Mortgage is searching for a Mortgage Closing Manager to lead our Closing team. In this role, you will be the subject matter expert in all things closing while actively contributing to our culture of freedom and responsibility. The ideal candidate has several years of management experience and has thrived in retail and wholesale environments. Our Closing Manager will take pride in their work and leaves the customer with a remarkable Princeton Mortgage experience. 

Responsibilities

  • Create and maintain a positive team environment that is highly efficient and productive, rewards performance excellence, and is supportive of the Princeton culture and values

  • Ensure that the team lead, closers and VOE Specialists understand the departmental goals and the role of the department in achieving Princeton’s business objectives

  • Train and upskill team members to earn additional responsibilities (such as a closer attaining additional authority to close complex and specialty products)--both as part of their self-development and as part of the department goals to develop internal talent

  • Conduct regular one-on-one meetings with staff in conformance with company policies

  • Manage the assigned Closing Team and VOE Specialists including maintaining appropriate staffing levels to support service level agreements, monitoring and assigning pipelines to ensure parity of work distribution, and identifying priorities for effective pipeline management

  • Manage the issuance of initial closing disclosures, final closing disclosures, and preparation of document closing packages

  • Conduct new and ongoing training for department team members and lead staff meetings to communicate agency/industry or company policy/procedure changes

  • Accountable for timely responses to investor, regulatory, compliance or QC audits for the team closers under your leadership

  • Ensure loans close in compliance with the underwriting approval, state and federal regulations, and they meet TRID requirements

  • Continuously evaluate staffing needs for the team and take the lead in the interview and hiring process for all team members

  • Monitor closing loan quality and manage performance, prepare annual employee reviews, and partner with Human Resources to develop performance improvement plans (as needed)

  • Maintain a working and current knowledge of agency and government regulations as well as company programs, products, and operational procedures.

  • Close loan files when overflow assistance is needed to ensure effective pipeline management

  • Perform 2nd level reviews, as needed

  • Perform other duties, as assigned

 

Requirements

  • Bachelor's Degree in business (accounting, finance, and/or economics preferred)

  • At least six (6) years of related work experience, including two (2) years of direct closing management responsibility dating back no more than three (3) years 

  • Possess a solid understanding of FNMA, FHLMC, FHA, VA and USDA closing document requirements as well as overall knowledge of industry closing and regulatory compliance (including TRID) regulations

  • Knowledge of Encompass required; knowledge of Mavent compliance tool a plus

  • 2nd Trust/Bond experience a plus

  • Must be proficient in Microsoft Office Suite and automated underwriting 

  • Retail experience required

  • Wholesale experience is preferred 

  • FHA Direct Endorsement Required/VA LAPP/SAR a plus

  • Previous experience with Encompass loan origination system preferred

  • General understanding of all areas of the mortgage industry

  • Good oral and written communications skills

  • Ability to multitask in a fast-paced environment

  • Strong analytical and problem-solving ability

  • Strong attention to detail

  • Strong customer service skills

  • Ability to offer advice, exercise discretion, and maintain confidentiality of sensitive information is a must

  • Ability to interpret documents, understand procedures, write reports and correspondence

  • Ability to effectively present information and respond to questions from manager, clients, and customers

About Princeton: